How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Frequently Asked Questions

PawMug FAQs
Have questions? We’ve got answers! Our FAQ section is here to make your shopping experience simple and stress-free. From shipping details to product care, you’ll find everything you need to know about enjoying your PawMug and accessories. If you don’t see your question here, our team is always happy to help—just reach out and we’ll be there.

🐾 Clear answers to common questions
☕ Tips for getting the best from your PawMug
📦 Guidance on orders, shipping, and returns

Because shopping should feel just as cozy as your morning coffee.